Terms and Condition

1. Terms

A. By accessing hostthebest.com you agree that you will abide by the following Terms of Service rules set out on this page. Please note that if you do not understand anything on within our Terms and Conditions, Privacy Policy or Refund Policy then you can email us at billing@hostthebest.com and we will do our best simplify it for you in a way which you will understand.

B. We hold the right to update our Terms of Service without prior notification to current and/or potentional customers.

C. Host The Best cannot and will not be held responsible for loss of data under any circumstances as we do not offer a backup service We will always do our best to ensure this does not happen although hard drives do fail and we are unable to always recover all data. If it is possible for us to recover any data then we would always do this first. If we come across any issues which could or has resulted in you loosing your data then we would send you an email to notify you.

D. Breaking any of these terms will give Host The Best the right to suspend/terminate any related product/service and all products/services on your account shall be suspended. We can then access your account and check through ALL files on your service. After a full thorough search of your account, if it does not hold prohibited items on the service then it shall be unsuspended. If it holds illegal content then we will record proof and report you to the respectful owners. We may then suspend or terminate your account without a refund as this was not a fault of ours.

E. If you are a reseller of any of our services, then you and your customers are subject to all of our terms and conditions. Please be sure to make all of our terms and conditions and our privacy policy within your terms and conditions and privacy policy.


2. Services Included

A. These terms have been created and are applied, but not limited to the following services:
Web Hosting
Reseller Web Hosting
Virtual Private Servers
Domain Names
Dedicated Servers
Colocation
 

3. Use License

A. Whilst using a product bought from Host The Best you will be unable to use our products for providing the following services:
IRC egg drops
Proxy servers
Mail bombers
DDoS Attacker / Booter
Anonymous mailers
IP spoofers
Port scanners
Hivemail
Telnet or SSH Access Scripts
nph-proxy (and other scripts what operates like proxy)
UBB (Ultimate Bulletin Board, all versions)
lstmrge.cgi
phpShell
FormMail.cgi, FormMail.pl from Matt's Script Archive are not allowed.
Mass-mailing (Spam)
Warez (Of any kind is not permitted unless you can prove you have permission to use or redistribute.)
 

B. Potential or existing customers may not use our products and services for any of the following and if done so, services shall be suspended immediately:
Performing Illegal Activities i.e Fraud, DDoS Attacks, Connection Flooding or Booting, Hacking, Scripting, Intruding on the privacy of others, Computer Infections, Human Trafficking, Illegal Substances, Money Laundering, Copyright infringement and other such illegal activities.
Resell any of our products.
Hosting Illegal Content i.e Child Pornography, Phishing Websites/Services, Unauthorised Product Giveaway.
If you wish to know about anything to do with our TOS or any additional information about our policy's, e-mail sales@hostthebest.com with your enquiry

By using Host The Best, you agree to the Terms of Service above and accept that any high-usage virtual servers on your account will have the extra charges added on top. We may update our TOS at any time without notifying our clients so you should check this page regularly for updates!

4. Refund Policy

By purchasing any content from this website, or any websites linked with Host The Best you agree to our terms of service.

We understand that you may not be satisfied with a product, or you may not need it any longer. We offer refunds on most of our products, but it is not possible on some of the services/products that we provide.

Please review the information below which states our refund policy.


5. Host The Best Account Credit / Add Funds

If you have funds available in your Host The Best Billing account, then this can be refunded back to you, but there is a 20% holding fee. The payment can only be refunded back to the payment gateway which you originally paid through.


6. Web Hosting Services

If you are not satisfied with your web hosting service, or you wish to cancel it, then you would normally be eligible for a refund for each unused day remaining on your service starting from the time we receive the cancellation request and support ticket requesting a refund. Please note that refunds are only given if your service has been active for less than 30 days. Refunds would be given as credit to your Host The Best account or refunded via. the method you used to make the payment. We will not make any refunds to any other payment gateway other than Host The Best account credit or the payment gateway you used to make the payment.


7. Reseller Web Hosting Services

If you are not satisfied with your reseller web hosting service, or you wish to cancel it, then you would normally be eligible for a refund for each unused day remaining on your service starting from the time we receive the cancellation request and support ticket requesting a refund. Please note that refunds are only given if your service has been active for less than 30 days. Refunds would be given as credit to your Host The Best account or refunded via. the method you used to make the payment. We will not make any refunds to any other payment gateway other than Host The Best account credit or the payment gateway you used to make the payment.


8. Virtual Private Servers and Dedicated Servers

We do not offer refunds on any of our Virtual Private Servers or Dedicated Servers unless the immediate cancellation request is received before we have setup your service and marked your order as active. We will not downgrade a virtual private server or dedicated server, although we can offer an upgrade of your service (unless a member of the management agrees to downgrade the service). If the virtual server is downgraded, an operating system reinstall will be required and an additional fee may be charged. If a downgrade is approved, we will only issue you with account credit which cannot be withdrawn. (Where there is monetarily a difference)

All of our Windows VPS comes with a Support account as standard, this account will be for Host The Best Support team and Staff to be able to gain access to your VPS when required. Without this account we will be unable to access your VPS and this will mean if you forget your VPS Password or need us to assist you within your VPS, then we will be unable to assist. We ask that you do not delete or change the password to this account as doing so will require a OS reinstall before we are able to assist you. If you do not want to loose your data then we will be able to force a password change on your VPS, but this would incur a charge of 10.00 GBP. This fee is not refundable, and is only charged once upon each time we are required to change your password using this method. If you are locked out of your VPS and and we are unable to gain access then please contact support by opening a support ticket requesting for us to reinstall your OS, and agreeing to loosing all of your data or you can alternatively request a force password change by simply ordering the 'Force Password Change' addon or by contacting the Billing Department. Upon receipt we will start the force password process and reply back with your new password.

Windows VPS does not include a Microsoft Windows License. If you rent one of our VPS with Microsoft Windows installed then we automatically assume that you are going to be using your own Microsoft Windows License. When you receive your Windows VPS we will automatically activate a Microsoft Windows Evaluation License which will give you 180 days. If your Microsoft Windows Evaluation License expires, then we are able to extend the evaluation period upon receiving a support ticket. If you avoid buying a Microsoft Windows License, then upon expiry of the evaluation period, your Windows VPS will automatically shut down once every 12 or 24 hours until you activate your license. If you would like to purchase a Microsoft Windows SPLA License from us, then please submit a support ticket for pricing information. Please understand that we do not include a Microsoft Windows License with our Windows VPS due to incredibly low pricing.


10. Domain Names

Domains are non-refundable without exception. If you purchased hosting with your domain name, we will refund the hosting as stated in the "Web Hosting Services" section of this document. We will also offer to transfer the domain name, but an additional fee will apply for the transfer.



If you require any more information, send an email to sales@hostthebest.com or submit a support ticket via the client area.