Please read carefully:
Unfortunately, because of the nature of our products and because we can NOT
ensure that you will not erase our software or templates from your
computer, we can NOT issue any refunds after a purchase has been made. If
product has not been delivered yet then we will issue a refund. NO
exceptions!
Please make sure you read carefully the product features and capabilities and if
you still have questions, please do not hesitate to direct them to us before
purchasing product.
We are a small company and we strive to deliver the best. As a small company you
can make sure that your purchase will go towards the continue development of our
products.
In some very special instances, we may be able to issue credit towards any of
our other products. As we grow we might be able to improve this policy anytime.
Refunds, Upgrades, Renewals and Support
Because of the digital nature of our product we do not provide refunds. Please
evaluate the demos on our site and address any issues before purchasing.
Refunds are not issued for server failure/issues, lack of features or if your
server does not meet the Software Requirements.
Refunds are determined on individual circumstances and only issued once our
technical staff determines that software has a fault causing it to not run on
your server, refunds
are not issued after 5 days from the purchase date even if the software has a
fault.
Renewals support/update are not refunded
Should we receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid.
Installation Policy
Installation doesn't include any customization or modifications of the script,
however we will customize the script into your site layout for an additional
fee.
Refund Policy
- We do not offer refunds on Installation and Update
- We offer no refunds for any reason after 7 days of your order.
- Installation charges are not refundable under any circumstances.
- Credit Deposits are non-refundable
24 Hours Policy
24 hour policy is void if you do not provide all the needed information. You
will be mailed or send a support ticket with a request of further info if we
need it. Also the 24 hour guarantee may be void if your site is down during the
integration process (as we need to get some file from your site to complete
integration)
Our 24 hour policy may be suspended due to circumstances out of our control such
as but not limited to: ddos or other attacks on our servers, internet related
issues, slow response time to requests from us for additional information.
24 Hour don't not included Saturday or Sunday. If you order on Fridays then it
be delivery to you on Monday
Host The Best reserves the right to cancel service and access to the service at any time. If a customer breaks the terms of the Host The Best EULA or Terms of Service, a refund will not be available.