All customers of Host The Best must abide by all the terms set forth in this and all other policies.  Violation of any of these terms can and will result in the immediate termination of an account. Prices are subject to change in the future, but are guaranteed to never increase for the life of your service with Host The Best.

1.0: ACCOUNT PAYMENT

1.1: PAYMENTS VIA CREDIT CARD  Host The Best accepts payment via Master Card, AMEX, Visa, Discover card and PayPal.  Usage of a credit card indicates an authorization to cover all future monthly and additional fees with the credit card on file.  Credit cards will be charged on the monthly anniversary date of your account activation.

1.2: PAYMENTS VIA CHECK  For accounts paying by check, payment equivalent to the setup fee and three-month service deposit must be received at our office before the order will be processed.  All invoices sent via postal mail at least 10 days before your billing date.  Payments are due no later than your billing due date. Customers are responsible for paying their account even if they do not receive their invoice in the U.S. Postal Mail.

2.0: LATE / NON-PAYMENT

2.1: ACCOUNTS WITH NON-USABLE CREDIT CARDS OR PAYPAL  
Credit cards on file are non usable when any of the following occur:  

1. The card has expired;
2. The card declines our charges for any reason;
3. The card is reported lost or stolen;
4. The card is declared invalid by our processing system;

If a credit card payment fails, the customer will be sent an e-mail notice with 5 business days to rectify the situation either with a new payment method or my updating the credit card. The charge will be re-attempted periodically within these 5th days with the last retry being on the 5th day. If the card still does not accept our charge and no other payment has been received by the 3rd day, the account will be suspended without exception. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $10.00 will be assessed for reactivation. The reactivation fee is non-negotiable.

If Host the Best does not receive payment within 10 days of the deactivation notice, the account will be permanently canceled. This includes the removal of ALL files that may remain. Canceled accounts can not be reactivated with Host The Best until the reactivation fee is paid.

2.2: LATE CHECK – NO PAYMENT  
If payment has not been received by the billing date for the current period, a deactivation of an account will occur. We will keep the account de-activated for up to 72 hours. All account re-activations will be subject to a $5.00 fee.  Accounts de-activated for more than 72 hours are subject to a complete cancellation.

3.0: CANCELLATION POLICY

3.1: REQUESTING OF A CANCELLATION 
A cancellation will only be accepted if it is done by one of the following methods:
1. The customer must submit his/her virtual authorization by requesting cancellation on-line in the members section at http://support.hostthebest.com

3.2: RESULT OF A CANCELLATION  
When a cancellation request is made, the technical department will immediately remove all configuration information as well as all contents of the account.  Host The Best will remove all files.  This may include unread e-mail left on Host The Best servers.

4.0: REFUND POLICY

4.1: REFUNDS WITHIN THE FIRST 15 DAYS OF SERVICE  
If an account is canceled within the first 7 days of service, the customer will receive a full refund of all account fees.  This 15 day policy shall include the 7^th day. Any over usage fees including but not limited to additional bandwidth will not be refunded. (This is not included Shoutcast Hosting, VPS, Domain Name or Dedicated Server.)

4.2: REFUNDS OUTSIDE OF THE FIRST  7 DAYS  
All service rendered to date will be billed and must be paid.  Refunds will be issued only for unused monthly blocks of service time. Accounts established under pre-paid contracts are normally offered a discount. If cancellation of a pre-paid contract occurs before the pre-paid term expires, the discount will be voided and each month of service used will be billed at the regular monthly rate. If pre-payment funds remain after payment of the monthly rate for each month of service used, a refund will be issued.

Refunds are only valid from the date of the official cancellation request under section 3 of this policy.

5.1: UPDATING YOUR BILLING INFORMATION  You can submit billing information changes to Host The Best via the members section at: http://billing.hostthebest.com

Host The Best is not responsible for actions that are taken as a result of customer’s failure to respond to Host The Best notifications.

6.0: RESELLER DISCOUNTS

6.1: QUALIFYING FOR RESELLER DISCOUNTS  Host The Best makes it possible for customers to resell additional accounts. Customers who have a Master Reseller account with Host The Best, will receive a discount on all additional accounts equal to or less than the default account.  

Accounts only qualify for the discount if they are applied for at the resellers members section.

6.2: RESPONSIBILITY OF RESELLERS FOR COLLECTING PAYMENTS FROM CLIENTS  
Resellers of Host The Best are responsible for collecting payments from their own customers. Resellers are in turn responsible for payment directly to Host The Best for the full amount of their reseller bill. Resellers shall pay Host The Best for the services provided to Reseller by Host The Best regardless of Reseller’s ability to collect payment for his/her services provided to his/her customers. To assist Resellers with the collection of overdue accounts, Host The Best will suspend an account and then reactivate it free of charge.

“Suspended” accounts will still be billed to the Reseller unless they request a cancellation of the account.